Mercure Hoi An Royal

ex. Grand Royal Hoi An / Hoi An Pacific

321 Cua Dai Street, Hoi An, Vietnam, 51000show map
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Rooms and Guests
2Guests1room
Highlights
8
FabulousBased on  89 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Vietnam

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Overview

The lovely Mercure Hoi An Royal Hotel is a 4-star property set 1350 meters from Assembly Hall of Chaozhou Chinese Congregation. Residing in a 5-story building, the hotel was opened in 2003 and renovated in 2014.

Museum of Trading Ceramics is within 20 minutes' walk away. The venue is just a 10-minute walk to the sandy beach with outdoor chaise lounges and towels.

There are shopping options, such as a market and boutiques within easy reach of the property.

The hotel's convenient location offers to get to Da Nang airport in 30 minutes by car.

Rooms

Modern rooms at Mercure Hoi An Royal Hotel are equipped with complimentary wireless internet, climate control, a laptop safe, multi-channel TV and a trouser press. Some hotel rooms come with a breathtaking view over the garden. Guests can make use of open bathrooms with a shower, a hairdryer and terry bathrobes.

Eat & Drink

A breakfast is served in the restaurant. Residents can try dishes of authentic cuisine at the restaurant. The lobby bar has billiards and a terrace to offer and also serves coffee, tea and cocktails. Solo and Fish and Chip serve a selection of meals within 300 meters from the venue.

Services

Free shuttle bus service, 24-hour room service and laundry as well as currency exchange, a safe deposit box and a car park are available for guests' use.

Relax

A variety of treatments includes steam baths and reflex massage. Fitness classes and a gym are provided on-site.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site for free.

Year renovated:   2014.  Number of floors:   6.  Number of rooms:   96.

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Facilities
Wi-Fi
Parking

On-site car park

Luggage storage
24-hour services

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Outdoor dining area

Poolside snack bar

A la carte restaurant

Cafe

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Sports & Fitness

  • Fitness centre
  • Cycling
  • Billiard tables

Services

  • Paid airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wake up service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining

  • Continental breakfast
  • A la carte restaurant
  • Cafe
  • Poolside snack bar
  • Outdoor dining area
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Secretarial service
  • Projector
  • Printers
  • Fax/Photocopying

Children

  • Cots
  • Paid babysitting/ Child services
  • DVDs/ Videos for children

Facilities for people with disabilities

  • Toilet for disabled

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Sun terrace
  • Garden area
  • BBQ facilities
  • Leisure/ TV room
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Jacuzzi
  • Massage
  • Library

Room view

  • City view

Room features

  • Air conditioning
  • Mini-bar
  • Connecting rooms
  • Sitting area
  • Terrace
  • Balcony
  • Tea and coffee facilities
  • Turndown service
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bath/ Shower
  • Hair dryer
  • Bathrobe
  • Slippers
  • Free toiletries
  • Lighted makeup mirror

Self-catering

  • Mini-fridge
  • Electric kettle
  • Dryer

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • International calls
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Good to know
Check-infrom 14:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 2 yearsCotFREEAll children3 - 12 yearsExtra bedChildren above
12 years or adults
Extra bed
Maximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Restaurants
  • City landmarks
La Vie en RoseLa Vie en Rose400 ft317 Cua Dai Street
Ong Bee loungeOng Bee lounge900 ft313 Nguyen Duy Hieu street
SoloSolo1000 ft468 Cua Dai Street
Fish and ChipFish and Chip1100 ft470 Cua Dai st.,
Huy Long RestaurantHuy Long Restaurant1500 ft274 Cua Dai
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Kim Bong Carpentry VillageKim Bong Carpentry Village1.6 mi
Thanh Ha Pottery VillageThanh Ha Pottery Village3.0 mi
Hoi An Historic MuseumHoi An Historic Museum5000 ft
Museum of Folklore in Hoi AnMuseum of Folklore in Hoi An1.0 mi
Museum of Trading CeramicsMuseum of Trading Ceramics1.0 mi
Old House of Tan KyOld House of Tan Ky1.2 mi101 Nguyen Thai Hoc Street
Quan Kong TempleQuan Kong Temple1.2 mi168 Tran Phu St.
Hoi An Ancient TownHoi An Ancient Town1.2 miHoi An Ancient Town, Hoi An
Japanese Covered Bridge Japanese Covered Bridge 1.3 miTran Phu Street At the West end of Tran Phu St.
Cua Dai BeachCua Dai Beach1.8 miCam An Ward, Hoi An
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Getting around
Airports
Da Nang (DAD)14.8 mi
Chulai (VCL)40.5 mi
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Reviews
7.6
FabulousBased on  89  reviews

Rating by category:

7.0
Service
8.0
Location
  • 8.8
    Superb

    The staff were all very helpful, in particular, the reception. It's in a great location, half way between the old city and the beach, and they provided a shuttle bus to both, or the use of push bikes.

    We just thought that if the prices in the restaurant were more comparable to those in town, we would have used the hotel restaurant more often. But the food was good.

  • 7.4
    Very good

    Very friendly hotel here the staff are always ready to assist you. Hotel is about a 15min walk outside of Hoi An but the again most hotels in Hoi An are like this. The hotel provides a shuttle service into town and also to the beach, free of charge!! We did the trip to My Son through the hotel. It cost us $30 but we had our own private driver and when we got back from viewing the sights he had ice cold water and cold towels available for us.

    One small detail was that the wiring was open at the back of the bed.

  • 8.8
    Superb

    Great hotel, nice pool, in between town and the beach - the free bikes are ideal for getting around and the restaurant staff are extremely polite and attentive.

    A great experience generally, but like all the other hotels outside the city centre, it's on quite a busy road - although the rooms don't face out onto that side which is fine....

  • 6.6
    Good

    Nice location, in between beach and old city.

    The room smelled not too well and the breakfast was quite dissatisfactory.

  • 6.2
    Good

    We had a nice stay Laundry service was great! The pool was a nice place to relax after shopping. Overall, it was pleasant enough but be prepared to be scammed at every opportunity.

    We were constantly surprised by the poor service of some front counter staff (rude, grumpy). Be careful that you don't get sucked in to the scam that drops you at the 'highly recommended' Managers wifes tailor shop - so convenient! Our room smelt mouldy but after being in there for a few minutes with the ac on we stopped noticing it.The food in the restaurant was probably the worst i've had in vietnam and would recommend eating elsewhere in town. Taxis will try and rip you off getting in and out of town (including the one the hotel recommends/uses) - be sure to negotiate before you get in.

  • 4.2
    Guest rating

    Its shuttle bus to the towan was not bad but the frequency was very low especially at night.

    For a 4 star hotel the hotel was not worth it. The buffet food was the worst I have had so far. No edible food. Very oily and unappetising. We were stuck in the elevator for 25 minutes. The staff had to resue us after almost 20 minutes of calling for help. The services were very average for a 4 star hotel and high rates. Not worth the stay.

  • 6.8
    Very good

    The hotel was betwin town and beach and there was a schuttelbus we used for both places.Good breakfast. Good villaroom. Good staff.

    The beach belongs to the hotel was dirty and the sunbeds was broken. The food on the Top restaurant has no quality and was expensive

  • 10.0
    Exclusive

    I have stayed in many hotels over the years but I must say the service and the quality of everthing this hotel has to offer is exceptional.I will stay at this hotel everytime I am in Hoi an and would recommend this Hotel to everyone.Great job Pacific keep up the great work. I stayed in the Villa but the rooms are just as nice I treated myself normally I would stay in superior room. No matter which you choose your stay will be perfect at the Pacific.

  • 9.6
    Exclusive

    The best hotel we stayed at in our travels through Vietnam. The facilities (especially the wifi and complimentary shuttle into town) were brilliant.

    A couple of negatives: 1. We were awake at 5:00am every morning due to our proximity to the road. It may be worth the hotel looking at double glazing for the rooms at the front of the hotel. 2. There was NEVER any hot water in the shower :(

  • 9.2
    Superb

    I must say I made a good choice in Hoi an Pacific after a careful review from other traveler's comments. The location of my villa room was nice on the ground floor and with direct access to the swimming pool. Room is spacious and has tea/coffee making facility. Bathroom amenities are okay (must provide cotton buds too) with towels of good quality. Shuttle service to old town is very convenient. They charge vnd30,000 (us$1.5) for transfers to town out of the shuttle schedule. Bicycles are free of charge. Nice views of town from roof top restaurant which provides Cham traditional dance performance nightly. Bbq at us$6 on weekends with 1 local beer. Room safe was also provided. Overall, I recommend this hotel to other travelers.

    Addtional shuttle service to town must be provided at 6 and 7pm for guest convenience. The toilet bowl and shower area are located in 1 enclosure hence it gets very wet.Massage/spa services are quite expensive for my budget.

  • 7.4
    Very good

    Location was handy near both the beach and the city. The shuttle bus to both locations throughout the day was a real bonus. The pool was also a nice treat! Good breakfast, and nice restaurants across the street for lunch.

    It was a nice hotel. --No complaints

  • 7.0
    Very good

    The door staff and Lily our "hostess" were very friendly and the spa facilities are good. The free shuttle to and from the beach and town are handy, although taxis are very cheap and easy.

    We arrived during a holiday and the hotel was very busy the first couple of days. Kids were screaming and shouting at 6am in the pool in the morning although it doesn't open until 7am. The breakfast buffet ran out of everything and was not stocked quickly enough. Overall the breakfast was dissapointing.

  • 9.6
    Exclusive

    Well during my two weeks exploration of Vietnam staying at the Hoi An Pacific was definitely a bit of indulgence at affordable rates. I normally avoid 4 & 5 stars rated hotels,but I definitely felt at ease here. It was very relaxed with friendly ,polite and helpful staff. Breakfast was wonderful and one is spoiled for choice! Location is great too for access to beach or to the centre. Hotel provides bus shuttle and free bike use. A taste of luxury !!!!!!

    The only minor disappointment was the free wifi was not available in my room. The signal strength was very low,however I hasten to add that this may just be an issue for the room's location. As I got a better signal when I tested reception in the hall. Anyway there are several free computers in the lobby & comfy sofas to surf away on personal lap tops.

  • 5.0
    Guest rating

    The pool was lovely, surrounded by trees very pleasant - I would have to say this was the #1 reason we stayed at this hotel

    In need of repairs, bed broken, old furniture stored on the balcony - Hoi an Pacific constantly busy - doesn't seem any of the profits are put back into maintenance. Ok but felt not value for money - certainly not 4 star

  • 4.6
    Guest rating

    The beach was pleasant.

    this hotel is rated 4 stars but in our opinion it was more like 2 stars. toilet and shower were together in enclosed area, if you showered, toilet was surrounded by pool of water, especially cause drain was dirty and slow. toilet did not flush properly and maintenance had to be called twice. room had a terrible odor of mildew or sewage or both. a/c inadequate for room size and weather conditions. sheets and blanket were too small for the bed.

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Highlights
8
FabulousBased on  89 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Vietnam

Use Badge
Good to know
Check-infrom 14:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 2 yearsCotFREEAll children3 - 12 yearsExtra bedChildren above
12 years or adults
Extra bed
Maximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
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Getting around
Airports
Da Nang (DAD)14.8 mi
Chulai (VCL)40.5 mi
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Check rooms and rates
exclusive online offers!
Check-in
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Rooms and Guests
2Guests1room
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